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Technical Support that Works |
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Northwoods takes technical support very seriously and provides some of the best technical support in the industry. Technical support is provided by the same excellent team that develops the product. We do not outsource technical support nor do we delegate it to inexperienced engineers. Responses are typically received within a few hours. Very rarely does 1 full working day pass without an answer. Technical support is provided by subscription. Purchasing a subscription to GoDiagram entitles you to technical support for 1 year as well as access to any updates that are released during that time. Technical support is primarily provided by e-mail. Technical support is also provided during the free 30 day evaluation period. You can access technical support by visiting the Support page on our web site or by sending e-mail. For JGo technical support send e-mail to "JGo" at our domain. For GoDiagram for .NET technical support send e-mail to "GoDiagram" at our domain. Response from a few of our clients: "Again... you guys rock! Very fast, efficient and excellent support services! Keep it up!" "That did it. Thanks for your help. You guys really provide great support." "Many thanks :-) Again quick and superb support." "Perfect support, thanks!" "Many thanks for your support, it is superb!" "Thanks for all the help." "This is great information. Thank you very much!" "Thanks so much!" "You were such a great help with my last question, I thought I'd pose another..." "Many thanks for the speedy reply." "Pretty impressive support!" "That one did the trick. Thanks." "Thanks for the good support." "Thanks!!!" "Your support is the greatest!" "Thanks for the quick response." "Thanks your support is wonderful." "Thanks again to all of you for your timely support." "Wow. That was a quick response!" "Your helpful support is indeed appreciated." "I can't say enough about your products and support. You guys have been a lifesaver!" "You are the man. This works like a charm. Thanks!" "Thank you so much for your great supporting." "Thank you for your great support."  |
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